2015年9月2日 星期三

EVER RICH SLOTS FAQ: About Your Account and Contact Us

Q: How can I find out my "MYID" ?

A:
There are two ways to find your Player Number.
1. tap on the gear shape setting icon at the upper right corner, and tap on "Help" button to see your 12 digit "MYID".
2. Your Player Number is also shown on the login page while starting the game.



Q: How can I contact Ironbear?

A:
You can contact us through
1. Go to our official Facebook page to send a message. 

    https://www.facebook.com/everrichslots
2. Go to the game--> Setting-->Help-->Contact us.



Attention Please, Ironbear or EVER RICH SLOTS does not ask you to provide your account number and password at any time or through any channel. Do not trust any person, group, or fan page that asks you to provide your account number or password on behalf of Ironbear or EVER RICH SLOTS.



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EVER RICH SLOTS: FAQ

Please click on the following link: 


1. About Game


2. About Purchasing 


3. About Free Credits


4. About Tech


5. About Your Account and Contact Us

EVER RICH SLOTS FAQ: About Tech

Q: How come my device keeps disconnecting from the internet?

A: If you are using 3G/4G network, it may be less stable. We suggest you connecting to private Wi-Fi for more stable network. 

Q: How come the game is running slow?

A: You may be opening up too many apps at once. Please close other runing apps to make sure the game runs smoothly. 



Q: How do I stop game notifications?

A:
1. Go to the game.
2. Tap on the gear shape setting icon at the upper right corner.
3. Switch off "notification".

4. Game notifications are turned off.



Q: Why can't I launch EVER RICH SLOTS on my Android device?

A:
You may choose one of the following:
1. Long press the power button to reboot your device.
2. Clear up cache.
If the game is running slow, clearing up stored web pages, cache and other running apps can significantly solve the game lag.
3. Forced shutdown EVER RICH SLOTS.
4. Update EVER RICH SLOTS to the latest version.


Q: How can I clear up cache of EVER RICH SLOTS on Android devices?

A:
1.   (  Application Manager )Go to your device--> "Setting"-->"Application Manager".
2. Look for "EVER RICH SLOTS" and tap on "Clear Cache".


Q: How do I force quit EVER RICH SLOTS on Android devices?

A:
If you can go back to your home page by tapping Home button, you may
1. Go to Setting --> "Application Manager"
2. Find "EVER RICH SLOTS" and stop the app.




Q: Why can't I launch EVER RICH SLOTS on my iPhone/iPad?

A:
You may choose one of the following:
1. Quit all running apps.
2. Turn off the device and turn it back on.
3. Forced shutdown EVER RICH SLOTS.
4. Update EVER RICH SLOTS to the latest version.




Q: How to quit background apps on iPhone/iPad?

A: For iOS 6, double-click the Home button to view a list of apps running in the background.
1. Tap the app which you would like to quit, and a red minus symbol will be shown on the icon of the target app.
2. Tap on the red minus symbol.
The app then is closed.

For iOS 7 or above, double-click the Home button to view a list of apps running in the background. Press the app which you would like to quit and slide it upward. The app then is closed.


Q: How do I force quit EVER RICH SLOTS on iPhone/iPad?

A:
For iOS 6, double-click the Home button to find the EVER RICH SLOTS icon.
1. Tap on the EVER RICH SLOTS icon, and a red minus symbol will be shown.
2. Tap on the red minus symbol.
The app then is closed.

For iOS 7 or above, double-click the Home button to find the EVER RICH SLOTS icon. Press the icon and slide it upward. The app then is closed.



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EVER RICH SLOTS FAQ: About Free Credits

Q: Where can I get credits/Gems for free?

A: Ironbear only gives out free credits/Gems in game or on our official website.
Our official website is:
Do not click on links from unknown sources to protect the security of your account. 



Q: I didn’t receive anything after clicking the links for free credits/Gems on the official website.

A: The links to get free credits/Gems published on the official website are only valid for a period of time.
If you click on it during its valid period but still did not get any free credits/Gems in your account, please report to us with the following information: 
1 . Time when you clicked the link
2 . Player Number
3 . The link you clicked
We will get back to you as soon as possible. 


Q: How often can I get my Time Rewards?

A: Every four hours.
 


Back to  FAQ

EVER RICH SLOTS FAQ: About Purchasing

Q: What can I do if I want to delete my purchase and payment records?

A: Ironbear does not directly involve with your payment. When you purchase credits/Gems, you are involved with either Facebook, Apple App Store or Google Play, depending on the channel you choose. So please seek for your chosen channel for help if you would like to modifiy or delete your payment records. Ironbear does not have the right to manage your records. 


Q: How can I purchase credits in game?

A:
1. Press the green button next to the credit box to purchase more credits.
2. Choose the package you would like to purchase.
3. Choose a payment option.
4. Proceed your payment.
After you make your purchase, the newly bought credits will be stored to your account in 5-10 minutes.


Q: How can I purchase Gems in game?

A: When you need Gems to unlock the bet amount or auto spins,
1. Press the item which you would like to unlock, and a message box will pop up to tell you how many Gems you need to unlock this item. Click on the ""Using"" icon.  
2. After clicking on the Use icon, a page with different package option will pop up if you do not have enough Gems to use.   
3. Choose a payment option.
4. Proceed your payment.
After you make your purchase, the newly bought Gems will be stored to your account in 5-10 minutes.



Q: I didn’t get what I bought after the purchase.

A: We would like to thank you first for supporting Ironbear! Please wait for 5-10 minutes after making purchase. If you didn’t receive what you have purchased after 10 minutes, please go to the game and report to Ironbear following the format below, so we can help you with your problem as soon as possible.

1 . Player Number:
2 . Purchase Channel:
3 . Time/Date of Purchase:
4 . Order Number:
5 . Purchase Item:
---------------------------------
Ie:
1 . Player Number: 1234 - 5678
2 . Purchase Channel: Google Play
3 . Time/Date of Purchase: Year/Month/Day
4 .
Order Number:  12345678900000000000.1234567890000000
5 . Purchase Item: USD 000"
 


Q: How do I find out my Order Number?

A: Please go to the channel where you made the purchase.
If you used Google Play for the purchase, please go to Google Play→My Account for your purchase records.
If you used iOS for the purchase, please go to iTunes→Account Info→Purchase History.


Back to  FAQ

EVER RICH SLOTS FAQ: About Game

Q: What can I do with the stars?

A: Collecting stars gives you rewards and allows you to unlock new games, single-line bet, auto spins, and round spins. It also raises the amount of Time Rewards. 

Q: How can I speed up my star collection?

A: The amount you bet is correlated to the experiences you gain. The more you bet, the faster your experiences grow. When you win big, you can also gain a great amount of experiences.

Q: What can I do with the Gems?

A: Gems can be used to unlock the bet amount or auto spins.

Q: How often can I get my Time Rewards?

A: Every four hours. 

Q: Is the amount of Time Rewards fixed, or can it be raised?

A: For each threshold reached for star collection, the amount of Time Rewards will be raised. 

Q: How big the multiplier of Time Rewards can grow? Is there a cap?

A: Everytime you get your Time Rewards, the multiplier will be raised, until it reaches its cap. 

Q: How come the multiplier of my Time Rewards is set back to default (X1)?

A: If you fail to get your Time Rewards for over 24 hours, the multiplier will be set back to default (X1).

Q: What is SCORE?

A: After using up Round Spins, SCORE will be calculated, and feedback and Friends Ranking will be given based on the SCORE?

Q: Can the Round Spins be increased?

A: Of course. You can increase the Round Spins by collecting more stars.



Q: How is the SCORE calculated?

A: Your SCORE is correlated to how much you bet and win. The bigger you bet or the more you win, the higher the SCORE becomes. 


Back to  FAQ

2015年7月6日 星期一

Ironbear Digital Entertainment Co., Ltd.《Privacy Policy》

Privacy Policy

Effective Date : July 08, 2022

 

The term "Ironbear", "we", "our", or "the Company" used herein refers to Ironbear Digital Entertainment Co., Ltd.; The Ironbear Services refer to any game, application, content, or activity (hereinafter collectively referred to as the "Services") that is developed by the Company; The "Privacy Policy" is referred to herein as this "Policy".

We are committed to providing a good user experience. To enable us to provide better services and contents, we may collect, store, use, and share your personal information in the process of providing services to you. This Policy guides how we process the personal information you provide us.

You understand and consent to us collecting, storing, using, and sharing your personal information in the process of providing services to you. If you do not consent to the use of your personal information, you will not be able to experience or use the Services.

If you have any question regarding this Policy, please contact us by using the "Settings -> Help -> Contact Us" feature of our Services.

 

1. What information is collected

(1) Social media (e.g. Facebook):

When you use Ironbear services through a social media, we may collect from social media and store the following personal information:

(i)               Your first, last name and social network profile picture.

(ii)             Your social network user identification number (e.g. Facebook ID number) and email address.

(iii)           Your social network friends who also use our Services.

 

(2) In addition to accessing the Services through social media as described above, we may also provide you with the option to register for access to the Services on your own. Depending on the type of service, you may be required to provide certain contact information and personally identifiable information as follows (including but not limited to):

(i)    Full first and last name, gender, and birthday

(ii)   Email, telephone number, address, and postal code

(iii)  Credit card and other payment details

Please note that we cannot be responsible for the privacy policies of other sites. You will be responsible for reading carefully the Terms of Service and the Privacy Policy of a site or platform when you access our services through social media or any other platform.

(3) In addition, we will also collect general user information (including but not limited to):

(i)    IP address

(ii)   Type of your mobile device or computer

(iii)  Operating system version

(iv)  Browser type, browser language, geographic information

(v)   Clicks on certain features, time of activity on our Services.

(vi)  Platform type

The above information will be used to generate user statistics, which will be used to improve and modify gameplay and may be provided to advertisers and/or affiliated vendors.

 

2. Cookies and data collection

We may use very small files, which are known as "cookies", to collect data. Cookies are stored on your computer to remember certain information, such as: Login account ID, password, your gaming preferences, and interests. Other files with identical attributes (or similar functions) include: clear gifs, beacons, and pixel tags, which help us modify and refine content presented to our users.

Third party service providers (e.g. Google Analytics) and advertisers that partner with us may also use cookies to understand clickstream data, and help improve our site, review advertising results, and define recipients of targeted ads.

You understand and consent to us using cookies to store user information for marketing and security purposes. If you reject cookies, you may not be able to use all or some of the Services.

3. How your personal information is used

All personal information provided to us by users will be strictly controlled and safeguarded against theft, damage, loss, and inappropriate distribution. Personal information collected and stored by us will be used for the following purposes:

(1) Social media (e.g. Facebook):

(i)    Name and profile picture

Display player information in the Service.

(ii)   User identification number (e.g. Facebook ID number)

Create an account and enable access to a game

(iii)  Email address

Send update and upgrade notification, provide customer services, customer inquiries and technical support.

(iv)    Friends who also use our Services

Interact with friends in the Service. ( e.g. friends leaderboard )

(2) Other personal information

(i)    Create an account and enable access to a game

(ii)   Interact and communicate with other players

(iii)  Improve gameplay and optimize business activities

(iv)  Manage and modify advertising content and recipients, and review results

(v)   Send update and upgrade notification, discounts and offers, or any other products that may interest users

(vi)  Provide customer services, customer inquiries and technical support

(vii) Maintain players' rights and data security regarding gameplay

(viii)       Sponsor or organize competitions, prize draws, or other promotional events with affiliated vendors

(ix)  Enhance or consolidate data obtained from any third party

In addition, we may provide your information to any third party service provider or affiliated vendor to enable it to provide services on our behalf. Examples include: data analysis, customer services, payment processing, and related business activities such as: ad recipient settings and ad relevance. We will enter into agreements with the above third parties to require that the said third parties ensure the integrity, confidentiality, and security of any personal data shared by us. The said data must not be used for any purpose other than enabling us to provide services.

 

To the extent permitted by law, we retain the right to disclose your personal information under any of the following circumstances:

(1)  Required by a court order, subpoena, search warrant, or any other legal proceedings

(2)  When we believe that the Services are being used for criminal purposes and must be reported to prevent fraud or potential criminal activities

(3)  When we have reason to conclude the necessity of disclosing user information in order to contact you

(4)  When damage or disruption to the rights of Ironbear and any other third party has occurred

(5)  Violation of the terms of service for Ironbear or any other product

 

4. How to delete your personal information

If you do not want your personal information shared, you may opt out of certain services in order to refuse any transmission of information to us. You can also apply to have your personal information deleted by the report system of our Service. Go to "Settings -> Help -> Delete account. Your personal information will be removed, but records of payment, communication with customer services, and the deletion request will be kept for future reference.

 

5. Third party advertisers

Our website or games may contain third party advertising services. Clicking on any of the ads may take you away from our services and to an advertiser's website, services, or app installation links. They may also collect certain information, such as:

(1)  Clicks, installation

(2)  Personal but non-personally identifiable information, such as: a player residing in Tokyo, aged between 20 and 30

(3)  IP address

(4)  Social media ID

(5)  Background data in services, such as: level, etc.

These data may be used to review advertising results or conduct network analyses (stream volume, player activities) in order to improve the technology and player experience.

We cannot be responsible for the privacy policies of these third party advertisers beyond what is actually described above. Please read carefully the terms of service and privacy policy.

 

6. Children's privacy

We believe children should be able to have all that is good in the world. Parents have the obligation and responsibility to guide and protect children as they set out to explore the world while still in a state of immaturity. They should be taught not to publicly disclose their real names, addresses, telephones, or any other personal information on the internet.

The Services are not suitable and do not allow access, registration, or use by children under 13. We do not intentionally collect personal information from children under 13. If we discover that we have collected personal information of any user under 13, we will delete the said information as soon as possible.

If you are between 13 and 17 or under the legal age in your country, please do not start using the Services until your legal guardian has read the Terms of Service and the Privacy Policy.

 

7. Transfer of information

If the ownership or operation of Ironbear is acquired by or sold to any third party, or licensed or commissioned to be operated by any third party, we may transfer your personal information to the third party. We will give users notice at the email addresses provided before personal information is transferred and becomes subject to a different privacy policy.

 

8. Other

We will send you push messages regarding the Services, discounts and offers as needed. You may provide a third party's email, contact list, or friends on IM software (e.g. LINE, Whatsapp) to enable us to invite the third party to sign up for the Services.

If necessary, we will use the information to remind him/her that he/she has been invited to sign up for the Services or receive content from the Services.

You or any of the invitees may choose not to receive such content by turning off notification under the Settings option on your device.

 

9. Security and storage of personal information

Your personal information will be stored on servers in Taiwan, Japan or in the United States. We will decide which server to store your data in the appropriate geographic region based on the language setting on your device.

Your account information is stored on secure servers that are protected by firewall. When you enter information subject to a higher security level, such as credit card details, we will apply the industry-standard security protocol, secure socket layer (SSL) encryption, to protect your data. Our affiliated vendors will also take corresponding measures to ensure that your personal information is under sufficient protection for the duration in which we provide services to you.

 

10. Customer services

If you encounter any problems with the game, please visit the Q&A section. If the problems remain unsolved, please make an inquiry by using the "Settings->Help->Contact Us" feature of our Services, and we will respond to your question as soon as possible after receiving the inquiry.

 

11. Privacy policy changes

(1)  We reserve the right to add, delete, or amend any portion of this Policy at any time.

(2)  If a change is made, we will announce the revised Policy on the website or in the Services.

(3)  All changes shall be effective immediately unless otherwise noted.

(4)  By continuing to use the Services after an announcement of change, you agree to the revised terms and conditions.

(5)  If you do not agree to any of the terms and conditions of the revised Policy, please do not continue to use the Services.

(6)  You may not add, delete, or change any portion of the Policy, unless you have entered into a separate written agreement with the Company.

(7)  You have the obligation to check Policy in order to determine if it has changed as well as the obligation to inspect all of the revised terms and conditions.