Ironbear Digital Entertainment Co., Ltd.《Privacy Policy》

Privacy Policy

Effective Date : November 28, 2024

 

The term "Ironbear", "we", "our", or "the Company" used herein refers to Ironbear Digital Entertainment Co., Ltd.; The Ironbear Services refer to any game, application, content, or activity (hereinafter collectively referred to as the "Services") that is developed by the Company; The "Privacy Policy" is referred to herein as this "Policy".

We are committed to providing a good user experience. To enable us to provide better services and contents, we may collect, store, use, and share your personal information in the process of providing services to you. This Policy guides how we process the personal information you provide us.

You understand and consent to us collecting, storing, using, and sharing your personal information in the process of providing services to you. If you do not consent to the use of your personal information, you will not be able to experience or use the Services.

If you have any question regarding this Policy, please contact us by using the "Settings -> Help -> Contact Us" feature of our Services.

 

1. What information is collected

(1) Social media (e.g. Facebook):

When you use Ironbear services through a social media, we may collect from social media and store the following personal information:

(i)               Your first, last name and social network profile picture.

(ii)             Your social network user identification number (e.g. Facebook ID number) and email address.

(iii)           Your social network friends who also use our Services.

 

(2) In addition to accessing the Services through social media as described above, we may also provide you with the option to register for access to the Services on your own. Depending on the type of service, you may be required to provide certain contact information and personally identifiable information as follows (including but not limited to):

(i)    Full first and last name, gender, and birthday

(ii)   Email, telephone number, address, and postal code

(iii)  Credit card and other payment details

Please note that we cannot be responsible for the privacy policies of other sites. You will be responsible for reading carefully the Terms of Service and the Privacy Policy of a site or platform when you access our services through social media or any other platform.

(3) In addition, we will also collect general user information (including but not limited to):

(i)    IP address

(ii)   Type of your mobile device or computer

(iii)  Operating system version

(iv)  Browser type, browser language, geographic information

(v)   Clicks on certain features, time of activity on our Services.

(vi)  Platform type

The above information will be used to generate user statistics, which will be used to improve and modify gameplay and may be provided to advertisers and/or affiliated vendors.

 

2. Cookies and data collection

We may use very small files, which are known as "cookies", to collect data. Cookies are stored on your computer to remember certain information, such as: Login account ID, password, your gaming preferences, and interests. Other files with identical attributes (or similar functions) include: clear gifs, beacons, and pixel tags, which help us modify and refine content presented to our users.

Third party service providers (e.g. Google Analytics) and advertisers that partner with us may also use cookies to understand clickstream data, and help improve our site, review advertising results, and define recipients of targeted ads.

You understand and consent to us using cookies to store user information for marketing and security purposes. If you reject cookies, you may not be able to use all or some of the Services.

3. How your personal information is used

All personal information provided to us by users will be strictly controlled and safeguarded against theft, damage, loss, and inappropriate distribution. Personal information collected and stored by us will be used for the following purposes:

(1) Social media (e.g. Facebook):

(i)    Name and profile picture

Display player information in the Service.

(ii)   User identification number (e.g. Facebook ID number)

Create an account and enable access to a game

(iii)  Email address

Send update and upgrade notification, provide customer services, customer inquiries and technical support.

(iv)    Friends who also use our Services

Interact with friends in the Service. ( e.g. friends leaderboard )

(2) Other personal information

(i)    Create an account and enable access to a game

(ii)   Interact and communicate with other players

(iii)  Improve gameplay and optimize business activities

(iv)  Manage and modify advertising content and recipients, and review results

(v)   Send update and upgrade notification, discounts and offers, or any other products that may interest users

(vi)  Provide customer services, customer inquiries and technical support

(vii) Maintain players' rights and data security regarding gameplay

(viii)       Sponsor or organize competitions, prize draws, or other promotional events with affiliated vendors

(ix)  Enhance or consolidate data obtained from any third party

In addition, we may provide your information to any third party service provider or affiliated vendor to enable it to provide services on our behalf. Examples include: data analysis, customer services, payment processing, and related business activities such as: ad recipient settings and ad relevance. We will enter into agreements with the above third parties to require that the said third parties ensure the integrity, confidentiality, and security of any personal data shared by us. The said data must not be used for any purpose other than enabling us to provide services.

 

To the extent permitted by law, we retain the right to disclose your personal information under any of the following circumstances:

(1)  Required by a court order, subpoena, search warrant, or any other legal proceedings

(2)  When we believe that the Services are being used for criminal purposes and must be reported to prevent fraud or potential criminal activities

(3)  When we have reason to conclude the necessity of disclosing user information in order to contact you

(4)  When damage or disruption to the rights of Ironbear and any other third party has occurred

(5)  Violation of the terms of service for Ironbear or any other product

 

4. Right to request deletion of personal information:

You have the right to request the deletion of your personal information.

You can make a request through the "Delete Account" in our service, or by contacting us at service@ironbear.co

(1) Request to delete personal information through the "Delete Account" in our service.

Please log in to our service and go to "Settings" (gear icon) -> "Help" -> "Delete account" in the service lobby.

When you press "Delete Account", the deletion countdown time will be displayed.

After the countdown time is over, press "Delete" and the system will delete your personal information according to your request.

(2) Contact us at service@ironbear.co to request deletion of personal information.

You can request to delete your personal information through the above email.

When we receive the request, we will ask you to provide relevant information to verify your identity.

After completing the identity verification, your personal information will be deleted according to your request.

(If you cannot provide sufficient information to verify your identity, we may deny your deletion request.)

 

5. Third party advertisers

Our website or games may contain third party advertising services. Clicking on any of the ads may take you away from our services and to an advertiser's website, services, or app installation links. They may also collect certain information, such as:

(1)  Clicks, installation

(2)  Personal but non-personally identifiable information, such as: a player residing in Tokyo, aged between 20 and 30

(3)  IP address

(4)  Social media ID

(5)  Background data in services, such as: level, etc.

These data may be used to review advertising results or conduct network analyses (stream volume, player activities) in order to improve the technology and player experience.

We cannot be responsible for the privacy policies of these third party advertisers beyond what is actually described above. Please read carefully the terms of service and privacy policy.

 

6. Children's privacy

We believe children should be able to have all that is good in the world. Parents have the obligation and responsibility to guide and protect children as they set out to explore the world while still in a state of immaturity. They should be taught not to publicly disclose their real names, addresses, telephones, or any other personal information on the internet.

The Services are not suitable and do not allow access, registration, or use by children under 13. We do not intentionally collect personal information from children under 13. If we discover that we have collected personal information of any user under 13, we will delete the said information as soon as possible.

If you are between 13 and 17 or under the legal age in your country, please do not start using the Services until your legal guardian has read the Terms of Service and the Privacy Policy.

 

7. Transfer of information

If the ownership or operation of Ironbear is acquired by or sold to any third party, or licensed or commissioned to be operated by any third party, we may transfer your personal information to the third party. We will give users notice at the email addresses provided before personal information is transferred and becomes subject to a different privacy policy.

 

8. Other

We will send you push messages regarding the Services, discounts and offers as needed. You may provide a third party's email, contact list, or friends on IM software (e.g. LINE, Whatsapp) to enable us to invite the third party to sign up for the Services.

If necessary, we will use the information to remind him/her that he/she has been invited to sign up for the Services or receive content from the Services.

You or any of the invitees may choose not to receive such content by turning off notification under the Settings option on your device.

 

9. Security and storage of personal information

Your personal information will be stored on servers in Taiwan, Japan or in the United States. We will decide which server to store your data in the appropriate geographic region based on the language setting on your device.

Your account information is stored on secure servers that are protected by firewall. When you enter information subject to a higher security level, such as credit card details, we will apply the industry-standard security protocol, secure socket layer (SSL) encryption, to protect your data. Our affiliated vendors will also take corresponding measures to ensure that your personal information is under sufficient protection for the duration in which we provide services to you.

 

10. Customer services

If you encounter any problems with the game, please visit the Q&A section. If the problems remain unsolved, please make an inquiry by using the "Settings->Help->Contact Us" feature of our Services, and we will respond to your question as soon as possible after receiving the inquiry.

 

11. Privacy policy changes

(1)  We reserve the right to add, delete, or amend any portion of this Policy at any time.

(2)  If a change is made, we will announce the revised Policy on the website or in the Services.

(3)  All changes shall be effective immediately unless otherwise noted.

(4)  By continuing to use the Services after an announcement of change, you agree to the revised terms and conditions.

(5)  If you do not agree to any of the terms and conditions of the revised Policy, please do not continue to use the Services.

(6)  You may not add, delete, or change any portion of the Policy, unless you have entered into a separate written agreement with the Company.

(7)  You have the obligation to check Policy in order to determine if it has changed as well as the obligation to inspect all of the revised terms and conditions.

Ironbear Digital Entertainment Co., Ltd. 《 Terms of Service》

Terms of Service

Before you use the services that Ironbear provides you ("the Ironbear Services"), we encourage you to read carefully the "Terms of Service" and our "Privacy Policy".

By using or installing the Ironbear Services, you acknowledge that you have read, understood, and agreed to all terms and conditions in the "Terms of Service" and our "Privacy Policy". If you do not agree to all the terms and conditions, you must cease use of the Ironbear Services.

The term "Ironbear", "we", "our", or "the Company" used herein refers to Ironbear Digital Entertainment Co., Ltd. (located in New Taipei City, Taiwan); The Ironbear Services refer to any game, application, content, or activity (hereinafter collectively referred to as the "Services") that is developed by the Company; The "Terms of Service" are collectively referred to herein as the "Terms".

1.　License Limitations

Provided that you agree to comply with the Terms, you may use the Services for your personal and non-commercial entertainment use only. You may not use the Services for any other purpose, and may not modify or otherwise exploit the Services.
The above license shall be subject to the limitations set forth below (hereinafter referred to as the "License Limitations"). Any use of the Services in violation of the License Limitations may constitute a violation of the law or infringement of the Company's intellectual property rights or copyright. The Company may take action against you, which may include permanent termination of your account or legal action against you.

(1)　Offensive content and infringement. You agree that, under any circumstances, you will not:
Release any content containing harassment, defamation, insult, slander, hatred, threat, terror, homophobia, racial discrimination, sexual discrimination, religious discrimination, religious zeal, pornography, obscenity, lechery, indecency, licentiousness, lewdness, awkwardness, nakedness, excessive violence, offensive materials, abuse, attack, or any other objectionable content. Promote, encourage, or facilitate use of any illegal drug. Distribute any unpublished personal information of any other user that is offensive, infringing, or invasive of another’s privacy or publicity rights. Violate any other right, or violate any applicable laws or regulations in any other way.
(2)　Cheat or disrupt any user's game experience in any way. You agree that, under any circumstances, you will not:
Use, distribute, or design cheats, loopholes, macro programs, automated programs (bots), automatic bonus collectors, any other third party software that is not expressly authorized and is designed to alter the gameplay under the Services, or any other application that alters the gameplay and disrupts fair competition. Use any connection using any programs or tools not expressly authorized by the Company
(3)　Unauthorized use or connection. You agree that, under any circumstances, you will not:
Start, assist, encourage, or participate in any form of attack, disruption, attempt or use of any other way to disable any computer (individually referred to herein as a "Server") used to support the Services or any other party's access to or use of the Services, including but not limited to distributing viruses, attacking to disrupt services, or using or designing cheat programs, loophole programs, zombie networks, hacker programs, or any unauthorized third party software or other altered design software. Modify, copy, translate, decompile, reverse engineer, disassemble, or decrypt all or any part of the Services or create derivative works from the Services in any way not expressly authorized by the Company, except where permitted by law or an open source license. Host, provide, or develop matchmaking services for the Services, or intercept, emulate or redirect the communication protocols used by the Company in any way for any purpose. Facilitate, create or maintain any unauthorized connection to any unauthorized server that emulates, or attempts to emulate, the Services; or otherwise attempt to extract source code from us or any information of the Services. Use any unauthorized third party software or tool that collects, intercepts, or mines information from the Services, including but limited to any software or tool that reads areas of RAM used by the Services to store game information; or copy, modify, use, upload, broadcast, or distribute any game content of the Services or the Company's copyright or trademark; or copy or distribute any content of the Services in any way, except where authorized by the Company. Any of the actions described above may be a violation of criminal and civil laws.
(4)　Collect information. You agree that, under any circumstances, you will not:
Collect or steal another user's information; or falsify or create a false identity (including but not limited to that of a celebrity, site administrator, official representative, or employee of the Company) in order to mislead others and thereby obtain passwords, login information, and other information or log in to other users' accounts.
(5)　For any commercial purpose. You agree that, under any circumstances, you will not:
Use, without our express consent, the Services for any commercial purpose, including but not limited to: gathering in-game items, currency, or other resources for sale outside the game; use the Services to provide in-game services in exchange for payment outside the game (e.g., power-leveling, gathering); sell or trade any account; use advertisements to sell goods or services or for any other purpose; push messages, advertisements, marketing events, or any other non-personal communication (e.g. chain mail, junk mail, canned mail, repeated messages, questionnaire, competitions, direct marketing, or any other form of message sent without the recipient's consent)
(6)　Use the Services to commit fraud or any other action whose purpose violates any of the local, state, national, or foreign laws.
(7)　Use our customer support services in an inappropriate manner, including submitting false and abusive reports or using abusive or vulgar and offensive language when communicating with our technical support staff. Threaten, harass, abuse or harm, encourage or incite others to harass, abuse, or harm others or certain groups, including but not limited to the Company's employees and customer representatives. Impersonate another person, including but not limited to any of the Company's employees.

2.　User eligibility and account security

(1)　Users of the Services must meet the following requirements:

A.　You must be a "natural person" and aged 13 or above. Users under 13 may not use the Services.
B.　If you are between 13 and 17 or under the legal age in your country, you hereby declare that your legal guardian has read and agreed to the Terms of Use
You may not use our services if you do not meet any of the requirements above.

(2)　With respect to the account by which you use to access the Services, you agree to adhere to the following rules:

A.　If the Services require you to create directly a new account, you agree to provide the latest, complete and accurate registration information, and update the said information as needed.
B.　You shall be responsible for keeping your personal account safe. You will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account
C.　You will not transfer, trade, or share your account with anyone.
D.　You are responsible for the activity that takes place with your account (with or without your consent), including but not limited to purchase made by use of any payment tool.
E.　If you discover or suspect that your account has been stolen or is being used without your consent, please report such incident to us immediately

You may not use our services if you do not promise to adhere to all of the rules above.

3.　Privacy

Your privacy is very important to us. We designed the "Privacy Policy" to make detailed disclosures about how we collect information about you and your device. We encourage you to read the "Privacy Policy" carefully.

You understand and agree that by using our services, you agree to all terms and conditions of our "Privacy Policy". You may not use our services if you do not agree to the "Privacy Policy".

4. 　Service updates

(1)　To provide better services, we may require you to update any and all software on your device to continue using our services.
(2)　You understand and agree that we may remotely update service specific content on your device without notice in order to update the Services.

5.　Payment terms

(1)　You may use real currency to obtain a limited license from a third party affiliated with the Company (e.g. Facebook Payments, Apple App Store, Google Play Market, or Amazon Store) to redeem for virtual currency or in-game items or services in the Services provided by us.
(2)　By completing a payment transaction in our services through a third party, you agree to the payment terms of the said third party and the Company not being a party to the transaction.
(3)   If you purchase points from any third party platform, the Company is not responsible or liable for any dispute arising from your purchase of points from the platform.
(4)   If you are under 21 or under the legal age in your country, you may not make a payment unless accompanied by your legal guardian.
(5)   You understand and agree that your "purchase" of virtual currency or in-game items with our services only grants you a limited license to use the said virtual currency or in-game items, and you do not legally "own" the said virtual currency or in-game items. In addition, none of the virtual currency and in-game items can be reversed, measured, or exchanged for real currency. Any balance of virtual currency or in-game item does not constitute a real currency balance or reflect any stored value.
(6)   No refund or exchange will be granted after a payment is completed: You agree that we are not required to provide a refund for any reason, and you will not receive any payment or any other form of compensation for unused in-game items when your account is terminated by you or by us.
(7)   To the fullest extent permitted by law, no refund will be granted for any limited license to use virtual currency or in-game items or services obtained by purchase or by redemption of third party points.

6.　Third party advertisement

(1)　We may provide in the Services links to third party websites or companies (hereinafter referred to as the "Third Party Companies"), which may allow you to take part in special offers in exchange for certain virtual currency or in-game items or services.
(2)　Links to Third Party Companies are provided solely to offer you another convenient option to access services or upgrades, and do not constitute any promise made by us to any of the Third Party Companies.
(3)　We do not endorse or have control over any of the Third Party Companies. We are not responsible for paying any claims against any of their contents, products, or services.
(4)   Third Party Companies may charge additional fees. Any fee to be paid or obligation in a transaction is solely between you and the relevant third party.
(5)   Certain Third Party Companies may require you to provide information or automatically collect your information or data. We are not responsible for their privacy policies or the information that they collect, use, or disclose.

7.　User content

(1)　User content refers to any communication, image, and sound that you or any other user transmit, upload, publish, comment on, propose, or give feedback to pertinent to the Services and all items and materials.
(2)　You agree that you will not transmit within the scope of Services any information that is private or confidential, violates the law, or infringes on the intellectual property rights of any other party.
(3)　You hereby grant us a perpetual, worldwide, irrevocable, royalty-free, and non-exclusive license to sublicense to a third party, reproduce, adapt, edit, publish, translate, reformat, sell, transfer, exhibit, transmit, distribute, broadcast, and use such content; and to include such content in any modified or derived works from user content relevant to the Services.
(4)　To the extent permitted by law, you hereby agree to waive all of your moral rights in connection with any user content.

8.　Content monitoring

(1)　You agree that you will not transmit within the scope of Services user content that is private or confidential (including but not limited to text or voice communication).
(2)　You hereby give your irrevocable consent for the Company to unilaterally decide whether to monitor, record, edit, refuse to publish, or remove any user content.
(3)　The Company has the right, but not the intention, responsibility, obligation, or ability, to monitor, control, inspect, or review the suitability or legality of all user content.
(4)　The Company is not responsible in any way for any user content published by any user. Users shall bear the entire risk of the accuracy, completeness, and usefulness of user content.
(5)　If any user publishes content that you find objectionable or offensive and in violation of the terms of use or abusing the Services, you can inform us via the "Contact Us" feature.

9.　Accounts and in-game items

(1)　Notwithstanding anything to the contrary herein or in any other terms and conditions specified by the Company, you acknowledge and agree that you shall have no ownership or other property interest in any account that you create within our scope of services. This rule also applies to any other form of game related virtual currency, in-game item, or eligibility.
(2)　You may "earn" or "purchase" any in-game item, currency, or eligibility through the Services, but all rights associated with all accounts and any in-game item, currency, or eligibility related to the accounts in the Services shall be our property. What we grant you is a limited license to use in an account or in-game items.
(3)　The Company prohibits any transfer or attempted transfer of account, including purchasing, selling, gifting, or trading any account. Any of such transfer or attempt to transfer is a violation of the terms and conditions and shall be null and void, and may be subject to account termination or potential legal action.
(4)　You may not transfer or attempt to transfer any in-game item, currency, or eligibility outside the Services (e.g. in the real world), which may take the form of purchasing, selling, trading, or gifting by real currency or exchanging for value. Any of such transfer or attempt to transfer is a violation of the terms and conditions and shall be null and void, and may be subject to account termination, confiscation of in-game items, currency, or eligibility, or potential legal action.
(5)　The Company has absolute discretion over the virtual currency and in-game items or eligibility, including the right to change, modify, or delete. The Company may exercise any of the rights above without any obligation to you or any other user.

10. Account suspension and termination

(1)　We reserve the right to suspend, terminate, restrict, cancel, modify, or delete an account under certain circumstances, such as violation of the Terms, the Company's Privacy Policy, other terms and conditions, and any other illegal act.
(2)　If your account is terminated by us, you may not request to have the account reactivated for any reason. Meanwhile, we may terminate any other account that you hold.
(3)　You will not receive any refund or any other form of compensation for unused in-game items whether your account is terminated by you or by us.

11. Disclaimer

(1)　To the fullest extent permitted by law, we do not make any guarantee that our service, which is provided on an "as is" and "as available" basis, will not be interrupted or disrupted or will be error-free; we do not make any guarantee that defects or flaws will be corrected; we do not make any guarantee that our service will not contain any virus or other harmful components; and use of this service is at your own risk.
(2)　We do not make any explicit or implicit guarantee for any particular purpose, including but not limited to non-infringement, merchantability, or fitness for a particular purpose, or any guarantee regarding the result of use and the breach of the terms of use.
(3)　Under no circumstances shall we be liable for any loss incurred by any user, regardless of cause.

12. Exemption and limitation of liability

(1)　We provide and ensure “services” for your use based on commercially reasonable technology, not providing guarantee or bearing responsibility for such services pertinent to the following:

A.　Various forms of losses arising from use of the Services or loss of use of the Services, including but not limited to claims for loss of profit, reputation, work, or data
B.　Losses caused by action of a third party, including but not limited to disruption of network services, malfunctioning of device software/hardware, and actions of other external network companies or services provided to other users

(2)　To the fullest extent permitted by applicable law, we shall not be held liable for any direct, indirect, special, incidental, exemplary, punitive, or collateral damages incurred by you or any other party under any circumstances.
(3)　Under no circumstance shall the Company bear any liability for damages in excess of the total amount that you have paid to the Company in the six months preceding any of the first of such claims submitted by you.
(4)　Certain countries or jurisdictions do not permit certain guarantee waivers or the aforesaid limitation of liability. To the fullest extent permitted by law, the Company shall not be held liable under such circumstances.
(5)　You agree to indemnify, defend, and absolve the Company from claims for damages, requests, damages or other losses (including reasonable attorneys' fees) incurred by any third party as a result of your use of the Services or violation of any of the terms and conditions, policies, and rules; This rule shall extend beyond the termination of your use of the Services or the deletion of your account.

13. Non-waiver and severability

(1)　The failure of the Company to perform any of the provisions, rules, or rights under the Terms does not indicate any waiver of the same at present or in the future, or impact upon our right to perform the same in the future.
(2)　Any express waiver of the Company to perform certain provisions, rules, or rights under the Terms does not constitute a permanent waiver on our part to perform such provisions.
(3)　If any portion of the Terms is found to be not legally binding, that portion shall be severed and the remainder of the Terms shall continue to be in full force and effect.

14. Remedies

In the event that you breach the Terms and cause potential irreparable damage to us, you agree that we shall be entitled, without bond, other security, or proof of damages, to injunctive relief or other appropriate remedies.

15. Jurisdiction

(1)　The laws of the Republic of China govern the interpretation of the Terms and related actions.
(2)　Court of jurisdiction: You agree that both parties agree that the Taipei District Court shall be the court of first instance.

16. Changes to the terms and conditions

(1)　We reserve the right to add, delete, or change the Terms at any time.
(2)　If a change is made, we will announce the revised terms and conditions on the website or in the Services.
(3)　All changes shall be effective immediately unless otherwise noted.
(4)　By continuing to use the Services after an announcement of change, you agree to the revised terms and conditions.
(5)　If you do not agree to any of the terms and conditions of the revised Terms, please do not continue to use the Services.
(6)　You may not add, delete, or change any portion of the Terms, unless you have entered into a separate written agreement with the Company.
(7)　You are obligated to check the Terms in order to determine any changes as well as to inspect all of the revised terms and conditions.

17. Force majeure

We shall not be liable for any circumstances beyond our control, including but not limited to the following:
(1)   outdated mobile device, unstable settings and environment, or problems with network infrastructure or network service provider
(2)   hacker attack, malware, or security loophole in device system that enables others to access user account
(3)   problems arising from a natural disaster, war, riot, terrorism, power outage, energy, transportation facility, strike, labor, or act of civil or military authorities

18. Language of the terms and conditions

Any translation of the Terms or policies referred to in the terms and conditions provided by us and any other standard translations shall be available for reference only. In case of any discrepancy between the translation and the Traditional Chinese version, the Traditional Chinese version shall prevail.

19. Complete agreement

The Terms and the policies or rules referred to by us in the terms and conditions represent the complete agreement between you and us, and supersede all prior understandings.