Q: How can I find out my "MYID" ?
A:
There are two ways to find your Player Number.
1. tap on the gear shape setting icon at the upper right corner, and tap on "Help" button to see your 12 digit "MYID".
2. Your Player Number is also shown on the login page while starting the game.
Q: How can I contact Ironbear?
A:
You can contact us through
1. Go to our official Facebook page to send a message.
https://www.facebook.com/everrichslots
2. Go to the game--> Setting-->Help-->Contact us.
Attention Please, Ironbear or EVER RICH SLOTS does not ask you to provide your account number and password at any time or through any channel. Do not trust any person, group, or fan page that asks you to provide your account number or password on behalf of Ironbear or EVER RICH SLOTS.
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Please click on the following link:
Q: How come my device keeps disconnecting from the internet?
A: If you are using 3G/4G network, it may be less stable. We suggest you connecting to private Wi-Fi for more stable network.
Q: How come the game is running slow?
A: You may be opening up too many apps at once. Please close other runing apps to make sure the game runs smoothly.
Q: How do I stop game notifications?
A:
1. Go to the game.
2. Tap on the gear shape setting icon at the upper right corner.
3. Switch off "notification".
4. Game notifications are turned off.
Q: Why can't I launch EVER RICH SLOTS on my Android device?
A:
You may choose one of the following:
1. Long press the power button to reboot your device.
2. Clear up cache.
If the game is running slow, clearing up stored web pages, cache and other running apps can significantly solve the game lag.
3. Forced shutdown EVER RICH SLOTS.
4. Update EVER RICH SLOTS to the latest version.
Q: How can I clear up cache of EVER RICH SLOTS on Android devices?
A:
1. ( Application Manager )Go to your device--> "Setting"-->"Application Manager".
2. Look for "EVER RICH SLOTS" and tap on "Clear Cache".
Q: How do I force quit EVER RICH SLOTS on Android devices?
A:
If you can go back to your home page by tapping Home button, you may
1. Go to Setting --> "Application Manager"
2. Find "EVER RICH SLOTS" and stop the app.
Q: Why can't I launch EVER RICH SLOTS on my iPhone/iPad?
A:
You may choose one of the following:
1. Quit all running apps.
2. Turn off the device and turn it back on.
3. Forced shutdown EVER RICH SLOTS.
4. Update EVER RICH SLOTS to the latest version.
Q: How to quit background apps on iPhone/iPad?
A: For iOS 6, double-click the Home button to view a list of apps running in the background.
1. Tap the app which you would like to quit, and a red minus symbol will be shown on the icon of the target app.
2. Tap on the red minus symbol.
The app then is closed.
For iOS 7 or above, double-click the Home button to view a list of apps running in the background. Press the app which you would like to quit and slide it upward. The app then is closed.
Q: How do I force quit EVER RICH SLOTS on iPhone/iPad?
A:
For iOS 6, double-click the Home button to find the EVER RICH SLOTS icon.
1. Tap on the EVER RICH SLOTS icon, and a red minus symbol will be shown.
2. Tap on the red minus symbol.
The app then is closed.
For iOS 7 or above, double-click the Home button to find the EVER RICH SLOTS icon. Press the icon and slide it upward. The app then is closed.
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Q: Where can I get credits/Gems for free?
A: Ironbear only gives out free credits/Gems in game or on our official website.
Our official website is:
Do not click on links from unknown sources to protect the security of your account.
Q: I didn’t receive anything after clicking the links for free credits/Gems on the official website.
A: The links to get free credits/Gems published on the official website are only valid for a period of time.
If you click on it during its valid period but still did not get any free credits/Gems in your account, please report to us with the following information:
1 . Time when you clicked the link
2 . Player Number
3 . The link you clicked
We will get back to you as soon as possible.
Q: How often can I get my Time Rewards?
A: Every four hours.
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Q: What can I do if I want to delete my purchase and payment records?
A: Ironbear does not directly involve with your payment. When you purchase credits/Gems, you are involved with either Facebook, Apple App Store or Google Play, depending on the channel you choose. So please seek for your chosen channel for help if you would like to modifiy or delete your payment records. Ironbear does not have the right to manage your records.
Q: How can I purchase credits in game?
A:
1. Press the green button next to the credit box to purchase more credits.
2. Choose the package you would like to purchase.
3. Choose a payment option.
4. Proceed your payment.
After you make your purchase, the newly bought credits will be stored to your account in 5-10 minutes.
Q: How can I purchase Gems in game?
A: When you need Gems to unlock the bet amount or auto spins,
1. Press the item which you would like to unlock, and a message box will pop up to tell you how many Gems you need to unlock this item. Click on the ""Using"" icon.
2. After clicking on the Use icon, a page with different package option will pop up if you do not have enough Gems to use.
3. Choose a payment option.
4. Proceed your payment.
After you make your purchase, the newly bought Gems will be stored to your account in 5-10 minutes.
Q: I didn’t get what I bought after the purchase.
A: We would like to thank you first for supporting Ironbear! Please wait for 5-10 minutes after making purchase. If you didn’t receive what you have purchased after 10 minutes, please go to the game and report to Ironbear following the format below, so we can help you with your problem as soon as possible.
1 . Player Number:
2 . Purchase Channel:
3 . Time/Date of Purchase:
4 . Order Number:
5 . Purchase Item:
---------------------------------
Ie:
1 . Player Number: 1234 - 5678
2 . Purchase Channel: Google Play
3 . Time/Date of Purchase: Year/Month/Day
4 . Order Number: 12345678900000000000.1234567890000000
5 . Purchase Item: USD 000"
Q: How do I find out my Order Number?
A: Please go to the channel where you made the purchase.
If you used Google Play for the purchase, please go to Google Play→My Account for your purchase records.
If you used iOS for the purchase, please go to iTunes→Account Info→Purchase History.
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Q: What can I do with the stars?
A: Collecting stars gives you rewards and allows you to unlock new games, single-line bet, auto spins, and round spins. It also raises the amount of Time Rewards.
Q: How can I speed up my star collection?
A: The amount you bet is correlated to the experiences you gain. The more you bet, the faster your experiences grow. When you win big, you can also gain a great amount of experiences.
Q: What can I do with the Gems?
A: Gems can be used to unlock the bet amount or auto spins.
Q: How often can I get my Time Rewards?
A: Every four hours.
Q: Is the amount of Time Rewards fixed, or can it be raised?
A: For each threshold reached for star collection, the amount of Time Rewards will be raised.
Q: How big the multiplier of Time Rewards can grow? Is there a cap?
A: Everytime you get your Time Rewards, the multiplier will be raised, until it reaches its cap.
Q: How come the multiplier of my Time Rewards is set back to default (X1)?
A: If you fail to get your Time Rewards for over 24 hours, the multiplier will be set back to default (X1).
Q: What is SCORE?
A: After using up Round Spins, SCORE will be calculated, and feedback and Friends Ranking will be given based on the SCORE?
Q: Can the Round Spins be increased?
A: Of course. You can increase the Round Spins by collecting more stars.
Q: How is the SCORE calculated?
A: Your SCORE is correlated to how much you bet and win. The bigger you bet or the more you win, the higher the SCORE becomes.
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